Loaded with BIG BUSINESS Class Features, including:
Call recording and call center functions, auto-admin, voicemail, extension set-up and dual analog voip telephone line service capabilities, plus tonnes of other features!
Why pay monthly or for other licensing costs. OWN YOUR OWN PBX PHONE SYSTEM at a LOW TOTAL COST OF OWNERSHIP (LOW-TOC) with ALL INCLUSIVE FEATURES. No extra hidden costs and no monthly service or licensing fees!
All features are included in the phone system already. You don't pay extra to activate and use them, and you don't pay to add/delete users when you need to. That's one of the BIG advantages to owning your own "In House" phone system.
Why pay monthly year after year - when you can OWN your own 'hosted phone system', at a fraction of the cost!
OUR SYSTEMS ARE A FLEXIBLE PHONE SYSTEM.
They are highly customizable for the way your company works!
Run one, or multiple companies through one system.
Separate inbound / outbound lines, inbound call routing, IVR, and other segregated company or department features.
Connect multiple office or branches across the country, in different cities or departments.
Or, use remote worker extensions...
Allow both in-office and remote workers to connect using desk phones, cordless and conference phones, webGUI / PC calling and mobile apps.
Call queue and call center functions with Supervisor Monitoring and PC control center options.
(See also Live Call Recording, and Music on Hold.)
Call Center Reporting Features
Call Monitoring: Whisper / Listen / Barge.
Virtual Queue: Caller Auto-call back functions
Detailed FAQ available here.
English / French / Chinese / Spanish / Portuguese / German / Russian / Italian / Polish / Czech for WebGUI and multi-language system features and menus.
(Sorry, we are STILL trying to get Klingon integrated. " yIjatlhQo'! ")
Scheduled and manual system back-ups and quick recovery.
Call detail / call recording records, and other specific feature set back-ups.
Local, USB/SD Card and NAS and remote location back-ups.
Record calls and store to access records, CDR (Call Detail Records) and recorded sound files on the fly.
Filter, export and email CDR record reports.
Set-up multiple 'conference rooms' (User code access, Admin), recording functions / conference bridge, group email & scheduling reminder notifications (Google calendar integration).
Global customized Music on Hold and user extension level personal music on hold features.
Call Queue and custom recording advertising while on Hold playback.
Overhead, desk phone paging, integrate other end-points including SIP or Analog paging AMP's & Intercoms / door access points.
Page all and separate Multi-Zone paging capable.
Switch call functions and feature functions during Time of Day and for schedule Calendar events such as custom office closures and holidays.
Auto Mode Scheduled Switching & Manual Switching.
HTTPS / HTTP, Super Admin, Admin and User level privileges, Onsite and Remote Admin access, Strong Password Enforcement, TLS encryption.
Separate limited 'user access' also available.
Single / Multi-level IVR Menus, custom voice prompts in several languages:
English, Chinese, British English, German, Spanish, Greek, French, Italian, Dutch, Polish, Portuguese, Russian, Swedish, Turkish, Hebrew, Arabic.
Personalized company names selection and search directory.
Multi-level names and department directories.
Ring to different locations, multiple locations, or groups for specific lines.
Ring to peered and scheduled forwarding to offsite and remote locations.
Ring multiple extensions at once or fail-over. Follow-me fail-over / out to cell phones.
System admin email notifications.
User / Extension notifications.
Global user email templates.
Customized email templates.
With compatible phone models, for end-point to end-point Video Calling and Video Conferencing.
SIP Video Calling: H.264, H.263 or H.263+ codecs support.
*V series PBX phone system required.
Fax in/out and fax-to-email features.
T.38 / VoIP Fax compatible and extension level fax support.
Fax from local extension or from main system faxing features.
Single and batch extension set-up.
Global Extension template configuration. Global end-point (IP Extensions) template and set-up features.
Multi-level user access & restrictions.
Quick access to administer, enable and revoke users.
Remote and Local user accounts.
Strong password enforcement and access control.
Call duration limit.
Custom dialing plans.
Global speed dial.
LDAP / XML directory phonebooks.
Backlist functions (callers / network/internet IP's)
Asterisk feature codes.
Diagnostics: Network & SIP trace.
Multi-device user extension registrations, desk, PC and mobile devices. Supports most SIP enabled endpoints.
Hardware types listed below...
**Recommend using only approved integrated end-points for maximum security and firmware update deployments.
SIP standard integrated with LOTS of different types of endpoints, including:
Google Calendar (Meetings & Scheduling)
QueueMetrics
SugarCRM
VtigerCRM
Zoho Telephony
SalesForce
ACT! CRM
Multi-status Voicemail.
Voicemail to email (with sound file).Forward holiday and scheduling features.
Personal Name directory greeting.
Time of day / scheduling modes.
Programmable Individual phone button features and user interface options.
End-point customization, depending on phone model.
Concurrent end-point SIP Registrations per extension allowed.
See: Desktop IP Phones
Call forward / call busy forwarding / Out to mobile phone.
Ring simultaneous locations.
Agent pause / un-pause / Agent log in / out.
Custom specified status and personalized voicemail message & greetings.
Multiple user endpoint sharing.
Log in / out of multiple phone termination points.
Multi-desking.
Extension user personal phonebooks.
LDAP, global directory and company directory phone books.
Multi-device to one extension supported, ring at once. IE: Desk, cordless and mobile app phone.
Ring multiple end-points or locations at once.
Auto-record calls on/off, record on demand.
Personal speed dial buttons on supported phones.
Presence status features.
Local and remote access.
PC screen dialing / call record console on supported phones.
Web-based audio and video calling, on PC's with mic & camera.
WebRTC support / some desk models and browsers.
Fax from PC, webGUI interface functions + fax to email.
User level webGUI interface access.
Personal Music-on-hold.
Internal and External Extensions.
DND-Do Not Disturb.
Remote Worker Extensions.
Restricted Use Extensions.
SIP Video - depending on phone model.
Customizable screen Images on company phones.
With our systems - firmware updates are also always FREE! With each new firmware update NEW FEATURES are added with-out taking away old features.
Check out our support plans here